Shipping Policy

Last updated: July 27, 2026

This Shipping Policy explains how SE Food Marketing LLC, doing business as SE (“SE,” “we,” “us,” or “our”), processes, ships, and delivers orders placed through sebrand.us.

By placing an order through our website, you acknowledge and agree to the terms described in this Shipping Policy.

1. Shipping Destinations

SE offers shipping to customers in the United States and selected international destinations.

The availability of shipping to a particular country or region will be confirmed during checkout. If no shipping option is displayed for your address, we may not currently be able to deliver to that destination.

We reserve the right to restrict shipping to certain countries, regions, addresses, or postal codes because of:

• Carrier limitations;

• Customs restrictions;

• Legal or regulatory requirements;

• International sanctions;

• Product restrictions;

• Security concerns;

• Operational limitations.

2. Order Processing Time

Orders are generally processed within 1 to 3 business days after payment has been successfully authorized.

Business days are Monday through Friday, excluding United States federal holidays and other applicable public holidays.

Processing time may include:

• Payment verification;

• Fraud-prevention review;

• Address verification;

• Product preparation;

• Quality inspection;

• Packaging;

• Handover to the shipping carrier.

Orders placed on weekends or public holidays will begin processing on the next business day.

Processing times may be longer during:

• Sales and promotional campaigns;

• Holiday periods;

• New product launches;

• Periods of high order volume;

• Inventory checks;

• Unexpected operational disruptions.

Processing time is separate from the estimated shipping or transit time.

3. Shipping Methods

Available shipping methods may vary depending on:

• Delivery destination;

• Product availability;

• Package weight and dimensions;

• Carrier availability;

• Customs requirements;

• Selected fulfillment location.

Shipping options and any applicable charges will be displayed during checkout before payment is completed.

Available methods may include:

Standard Shipping

Standard shipping is the most economical delivery option and may be completed through an international carrier, postal service, or local delivery partner.

Express Shipping

Express shipping may be available for certain destinations at an additional cost.

Express delivery estimates do not include order processing time, customs clearance, weekends, holidays, or delays outside our reasonable control.

4. Shipping Carriers

Depending on the destination, service availability, product, and fulfillment location, orders may be shipped through recognized international carriers and their local delivery partners.

Carriers may include:

• DHL;

• FedEx;

• UPS;

• USPS;

• Royal Mail;

• Canada Post;

• Australia Post;

• National postal services;

• Regional logistics providers;

• Local last-mile delivery partners.

The carrier assigned to an order may be selected automatically based on the delivery address, service level, package specifications, and operational availability.

We cannot guarantee that a specific carrier will be used unless a particular shipping method is expressly offered and selected during checkout.

A parcel may be transferred from an international carrier to a local postal or delivery provider after it enters the destination country.

5. Estimated Delivery Times

Estimated delivery times begin after the order has been processed and transferred to the shipping carrier.

Typical estimated delivery periods are:

United States

• Standard shipping: approximately 5 to 12 business days;

• Express shipping, when available: approximately 2 to 7 business days.

Canada

• Standard shipping: approximately 7 to 15 business days;

• Express shipping, when available: approximately 3 to 8 business days.

United Kingdom and Europe

• Standard shipping: approximately 7 to 18 business days;

• Express shipping, when available: approximately 3 to 10 business days.

Australia and New Zealand

• Standard shipping: approximately 8 to 20 business days;

• Express shipping, when available: approximately 4 to 12 business days.

Other International Destinations

• Standard shipping: approximately 10 to 25 business days;

• Express shipping, when available: approximately 5 to 15 business days.

These timeframes are estimates only and are not guaranteed delivery dates.

The estimated delivery period shown during checkout or in the order confirmation may differ depending on the destination, selected shipping method, and current carrier conditions.

6. Delivery Delays

SE makes reasonable efforts to process and ship orders within the estimated timeframes. However, delivery may be delayed because of circumstances outside our reasonable control.

Possible causes include:

• Customs inspections;

• Customs clearance delays;

• Weather conditions;

• Carrier disruptions;

• Transportation interruptions;

• Public holidays;

• Strikes or labor disputes;

• Natural disasters;

• High seasonal demand;

• Incorrect or incomplete addresses;

• Failed delivery attempts;

• Government restrictions;

• Import or export controls;

• Security inspections;

• Local postal-service delays;

• Events of force majeure.

SE is not responsible for carrier or customs delays after a parcel has been dispatched.

A temporary lack of tracking updates does not necessarily mean that a parcel is lost.

7. Order Tracking

When tracking information is available, it will be sent to the email address provided during checkout.

The tracking email may include:

• The tracking number;

• The shipping carrier;

• A link to the carrier’s tracking page;

• Available shipment updates.

Tracking information may take 24 to 72 hours after dispatch to become active or display movement.

International shipments may not receive frequent tracking updates while:

• Traveling between countries;

• Waiting for customs clearance;

• Being transferred between carriers;

• Entering a local delivery network.

Customers are responsible for monitoring their tracking information and responding to carrier requests when necessary.

8. Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before completing your purchase, please verify:

• Recipient’s full name;

• Street address;

• Apartment, suite, or unit number;

• City;

• State, province, or region;

• Postal or ZIP code;

• Country;

• Telephone number;

• Email address.

SE is not responsible for delays, additional fees, failed deliveries, or lost packages resulting from incorrect, incomplete, outdated, or misleading information provided by the customer.

If you notice an error in your shipping address, contact us immediately at support@sebrand.us.

Address changes cannot be guaranteed after an order has entered processing, fulfillment, or shipment preparation.

9. Address Changes After Shipment

Once an order has been transferred to the carrier, we may not be able to change the delivery address.

The customer may need to contact the carrier directly to request:

• Delivery redirection;

• Delivery rescheduling;

• Pickup at a carrier location;

• Address correction.

Carrier fees may apply, and approval is not guaranteed.

SE is not responsible for the success or failure of address-change requests made after dispatch.

10. Customs, Duties, and Import Taxes

International orders may be subject to customs inspections and charges imposed by the destination country.

These charges may include:

• Import duties;

• Customs taxes;

• Value-added tax;

• Goods and services tax;

• Brokerage fees;

• Customs clearance fees;

• Local handling charges;

• Carrier administration fees.

Unless expressly stated during checkout, customs duties, import taxes, and related charges are not included in the product price or shipping fee.

The customer is responsible for paying any charges required by customs authorities, government agencies, carriers, or customs brokers.

SE does not determine or control these charges and cannot predict their amount.

For information regarding potential import fees, contact the customs authority in your country before placing an order.

11. Customs Information and Documentation

Customs authorities may request information or documentation before releasing a package, including:

• Identification documents;

• Tax identification numbers;

• Import declarations;

• Proof of purchase;

• Payment of duties or taxes;

• Confirmation of the parcel’s contents.

Customers are responsible for responding to customs or carrier requests within the applicable deadline.

Failure to provide the requested information may result in the parcel being delayed, returned, abandoned, confiscated, or destroyed.

12. Refused or Unpaid Customs Charges

If a customer refuses delivery, does not pay customs charges, or does not provide required customs information, the parcel may be returned to the sender or handled according to local customs regulations.

Where permitted by law, any refund issued may be reduced by:

• Original shipping fees;

• Return shipping costs;

• Customs duties;

• Import taxes;

• Brokerage charges;

• Carrier fees;

• Storage fees;

• Handling charges;

• Other non-recoverable expenses.

A refund may only be considered after the returned parcel has been received and inspected.

SE cannot guarantee a refund when a parcel is abandoned, confiscated, or destroyed by customs authorities.

13. Failed Delivery Attempts

Carriers may make one or more delivery attempts.

If delivery cannot be completed, the carrier may:

• Attempt delivery again;

• Leave a delivery notice;

• Transfer the parcel to a pickup location;

• Hold the parcel temporarily;

• Return the parcel to the sender.

The customer is responsible for monitoring tracking information and collecting the parcel within the period established by the carrier.

SE is not responsible when a parcel is returned because the customer did not respond to delivery notices or collect the order.

14. Undeliverable and Returned Packages

A parcel may be considered undeliverable because of:

• An incorrect or incomplete address;

• Missing apartment or unit information;

• An unavailable recipient;

• Failed delivery attempts;

• Failure to collect the parcel;

• Refusal of delivery;

• Unpaid customs charges;

• Failure to provide customs documents;

• Carrier access restrictions.

If a parcel is returned to us, we will contact the customer when reasonably possible.

Depending on the circumstances, we may offer:

• Reshipment, subject to additional shipping charges;

• A refund, subject to applicable deductions;

• Store credit;

• Another appropriate resolution.

Original shipping charges are generally non-refundable for orders returned because of an error or failure attributable to the customer.

15. Packages Marked as Delivered

If tracking shows that a package was delivered but you cannot locate it, you should:

1. Verify the shipping address used for the order;

2. Check around the delivery location;

3. Ask household members, neighbors, reception staff, or building management;

4. Check for a delivery photograph or carrier notice;

5. Contact the shipping carrier;

6. Wait up to 48 hours, as some carriers mark packages delivered shortly before final delivery;

7. Contact us at support@sebrand.us if the package remains missing.

We may open an investigation with the carrier.

Carrier investigations may require:

• Written confirmation from the customer;

• Proof of identity;

• A declaration of non-receipt;

• A police report in appropriate circumstances;

• Other supporting documentation.

A replacement or refund is not automatically guaranteed when tracking confirms delivery to the address provided by the customer.

Any resolution will depend on the carrier investigation, available evidence, and applicable law.

16. Lost Packages

A package will not be considered lost solely because tracking has temporarily stopped updating.

Before issuing a replacement or refund, we may need to complete an investigation with the carrier.

A shipment may be considered lost when:

• The carrier officially confirms that it is lost;

• No delivery has occurred after the carrier’s investigation period;

• Other reliable evidence reasonably indicates that the package cannot be delivered.

Approved lost-package claims may be resolved through:

• A replacement;

• A refund;

• Store credit;

• Another appropriate solution.

17. Damaged Packages

Please inspect your order immediately after delivery.

If the package or product arrives damaged, contact us within 14 calendar days of delivery at support@sebrand.us.

Please provide:

• Your full name;

• Your order number;

• Clear photographs of the shipping package;

• Clear photographs of the shipping label;

• Clear photographs or videos of the damaged product;

• A description of the damage;

• Photographs of any internal protective packaging.

Do not discard the product, packaging, shipping label, or protective materials until the claim has been resolved.

We may request additional evidence or require the item to be returned.

Claims may be denied if the customer discards the item or packaging before the carrier or SE can complete the investigation.

18. Incorrect or Missing Items

If your order contains an incorrect item or an item is missing, contact us within 14 calendar days of delivery.

Please include:

• Your order number;

• Photographs of everything received;

• Photographs of the external package;

• Photographs of the shipping label;

• A description of the missing or incorrect item.

After reviewing the claim, we may provide a replacement, refund, store credit, or another appropriate solution.

19. Split Shipments

Orders containing multiple products may be shipped in separate packages.

This may happen because:

• Products are stored in different fulfillment locations;

• Products become available at different times;

• Package-size or weight restrictions apply;

• Different carriers are used;

• Shipping efficiency requires separate parcels.

Each package may have a separate tracking number and may arrive on a different date.

Receiving only part of an order does not necessarily mean that an item is missing.

20. Shipping Restrictions

Certain products may be subject to shipping restrictions depending on:

• Destination-country regulations;

• Carrier rules;

• Product materials;

• Package size or weight;

• Customs requirements;

• Import or export restrictions.

If we cannot legally or operationally ship an item to your location, we may cancel the affected item and issue a refund.

21. Shipping Charges

Shipping charges, when applicable, will be displayed during checkout before payment is completed.

Shipping charges may depend on:

• Destination;

• Selected shipping method;

• Package weight;

• Package dimensions;

• Product value;

• Carrier;

• Delivery speed;

• Promotional offers.

Shipping fees may change without prior notice, but changes will not normally affect an order that has already been completed.

22. Free Shipping Promotions

SE may offer free shipping promotions from time to time.

Free shipping may be subject to:

• A minimum order value;

• Specific countries or regions;

• Selected products;

• Standard shipping only;

• Limited promotional periods;

• Other conditions displayed during checkout.

Free shipping does not normally include:

• Customs duties;

• Import taxes;

• Brokerage fees;

• Local handling fees;

• Address-correction charges;

• Return shipping;

• Express shipping upgrades.

We reserve the right to modify or end free shipping promotions, subject to applicable law.

23. Order Cancellations

Cancellation requests must be submitted as soon as possible to support@sebrand.us.

Cancellation is only possible before an order enters processing, fulfillment, or shipment preparation.

Once an order has been processed or shipped, cancellation may no longer be possible. The customer may need to receive the order and follow our Return & Refund Policy.

Submitting a cancellation request does not guarantee that the order can be canceled.

24. Changes to Shipping Methods

After an order has been completed, we cannot guarantee that the shipping method can be upgraded, downgraded, or changed.

When a change is possible, the customer may be required to pay any difference in shipping cost.

25. Shipping Insurance

Certain shipments may include carrier liability coverage or shipping protection.

Coverage may vary depending on:

• Carrier;

• Destination;

• Shipping method;

• Product value;

• Cause of loss or damage;

• Carrier terms.

Customers must cooperate with any investigation and provide requested documentation.

Coverage may be denied when:

• The shipping address was incorrect;

• The parcel was confirmed as properly delivered;

• The customer failed to collect the parcel;

• Customs charges were refused;

• The claim was submitted after the applicable deadline;

• Required evidence was not provided.

26. Return Shipping

Return shipping is governed by our Return & Refund Policy.

Responsibility for return shipping depends on the reason for the return.

SE Error or Approved Product Issue

SE may cover reasonable return shipping costs when the return results from:

• An incorrect item;

• A confirmed manufacturing defect;

• Damage occurring before or during delivery;

• Another approved error attributable to SE.

Customer-Initiated Return

The customer is generally responsible for return shipping when the return results from:

• Change of mind;

• Incorrect size selection;

• Fit preferences;

• Color preferences;

• Personal preferences;

• An incorrect address;

• Another reason not caused by SE.

Returns must be authorized before being sent.

Do not send products to our company address unless our customer support team expressly instructs you to do so.

27. Company Address and Return Address

Our company address is:

SE Food Marketing LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, Delaware 19806
United States

This address is not automatically the address for product returns, exchanges, or refused parcels.

Returns sent without prior authorization may be refused, delayed, or returned to the sender.

Always contact support@sebrand.us before returning an item.

28. Force Majeure

SE will not be responsible for delays or failure to deliver caused by circumstances outside our reasonable control, including:

• Natural disasters;

• Severe weather;

• Floods;

• Fires;

• Epidemics or pandemics;

• War;

• Terrorism;

• Civil unrest;

• Government action;

• Labor disputes;

• Carrier interruptions;

• Customs closures;

• Transportation disruptions;

• Cyberattacks;

• Power outages;

• Import or export restrictions;

• Supply-chain disruptions.

We will make reasonable efforts to minimize the effects of such events.

29. Consumer Rights

This Shipping Policy does not limit any mandatory consumer rights available under the laws applicable in your country, state, province, region, or territory.

Where applicable law provides additional delivery, cancellation, replacement, or refund rights, those mandatory protections will apply.

30. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes in:

• Shipping methods;

• Carrier availability;

• Delivery locations;

• Business operations;

• Customs requirements;

• Laws and regulations.

The updated version will be published on our website with a revised “Last updated” date.

Changes will not unfairly reduce rights relating to an order already placed where prohibited by applicable law.

31. Contact Information

For shipping, tracking, customs, or delivery questions, contact:

SE
Operated by SE Food Marketing LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, Delaware 19806
United States

Website: sebrand.us
Email: support@sebrand.us