Return & Refund Policy

Last updated: July 27, 2026

At SE, customer satisfaction is important to us. This Return and Refund Policy explains the conditions and procedures for requesting a return, exchange, or refund for purchases made through sebrand.us.

1. Return Period

You may request a return within 14 calendar days from the date your order is delivered.

Return requests submitted after the 14-day period may not be accepted, except where required by applicable consumer protection laws.

2. Return Eligibility

To qualify for a return, the item must:

• Be unused, unworn, unwashed, and in its original condition;

• Include all original tags, labels, packaging, accessories, and protective materials;

• Be free from stains, odors, damage, alterations, or signs of use;

• Be accompanied by proof of purchase or the original order number;

• Have an approved return request before being shipped back.

Shoes and sandals must only be tried on indoors and must be returned without marks, dirt, wear, or damage to the soles.

We reserve the right to refuse a return or apply a deduction to the refund when an item is returned in a condition that does not meet these requirements.

3. Non-Returnable Items

Unless required by applicable law, the following items cannot be returned:

• Underwear, lingerie, swimwear, or intimate items when the hygiene seal has been removed;

• Personalized, customized, or made-to-order products;

• Gift cards;

• Items marked as final sale or non-returnable;

• Items damaged through misuse, improper handling, normal wear and tear, or failure to follow care instructions;

• Items returned without prior authorization;

• Items that have been worn, washed, altered, or damaged after delivery.

Sale or promotional items may be returned unless they are clearly identified as final sale at the time of purchase.

4. How to Request a Return

To request a return, contact our customer support team at:

Email: [INSERT CUSTOMER SUPPORT EMAIL]

Please include:

• Your full name;

• Your order number;

• The item or items you wish to return;

• The reason for the return;

• Clear photos or videos when the item is damaged, defective, or incorrect.

If your return is approved, we will provide instructions and the appropriate return address.

Do not send products to our company address or any other address without prior authorization. Unauthorized returns may be refused, delayed, or returned to the sender.

5. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible.

After reviewing and approving the claim, we may provide:

• A prepaid return label;

• A replacement product;

• A full or partial refund;

• Another appropriate solution.

In approved cases involving an error by SE, reasonable return shipping costs will be covered by us.

Change of Mind, Size, Fit, or Personal Preference

For returns involving a change of mind, incorrect size selection, fit, color preference, or another reason not caused by SE, the customer is responsible for the return shipping costs.

Original shipping fees are non-refundable unless the return results from an error by SE or applicable law requires otherwise.

We recommend using a trackable shipping service and retaining the shipping receipt until the return is completed. SE is not responsible for return parcels that are lost, damaged, or delivered to an unauthorized address.

6. International Returns

Customers outside the United States are responsible for correctly declaring returned merchandise and following the customs requirements of their country.

Unless the return results from an error by SE, the customer is responsible for:

• International return shipping costs;

• Customs fees;

• Import or export charges;

• Duties, taxes, brokerage fees, or handling charges related to the return.

SE is not responsible for returns delayed, rejected, abandoned, or charged additional fees because of incomplete or incorrect customs documentation.

7. Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If an item arrives damaged, defective, incomplete, or incorrect, contact us within the 14-day return period and provide clear photos or videos of:

• The product;

• The defect or damage;

• The shipping package;

• The shipping label;

• Any other information reasonably requested by our support team.

Please keep the product and all original packaging until the claim has been resolved.

Claims may be denied when the damage results from normal wear and tear, misuse, improper care, accidental damage, unauthorized repairs, or failure to follow product instructions.

8. Exchanges

Exchanges are subject to product availability.

The fastest way to obtain a different size, color, or product may be to return the original item and place a new order after the return is approved.

Customers requesting an exchange for reasons unrelated to an error by SE may be responsible for return shipping and any shipping costs associated with the replacement item.

If the requested replacement is unavailable, we may issue a refund or store credit, depending on the circumstances and applicable law.

9. Refund Process

Once your return is received, we will inspect it and notify you whether the refund has been approved or rejected.

Approved refunds will be issued to the original payment method.

After the refund is processed by SE, it generally takes 3 to 5 business days to appear in your account. Processing times may vary depending on your bank, card issuer, payment provider, or financial institution.

SE does not control delays caused by banks or payment providers.

10. Partial Refunds

A partial refund may be issued when:

• The item is returned with missing packaging, tags, accessories, or components;

• The item shows signs of handling beyond what is reasonably necessary to inspect it;

• The item has decreased in value because of damage, wear, odors, stains, or improper packaging;

• Only part of an order is returned;

• A non-refundable shipping or service charge applies.

Any deduction will be based on the condition of the returned product and permitted by applicable law.

11. Original Shipping Charges

Original shipping charges, expedited shipping fees, customs duties, taxes, and other delivery-related charges are generally non-refundable.

These charges may be refunded when:

• SE shipped an incorrect item;

• The item was confirmed to be defective or damaged before delivery;

• Applicable consumer protection law requires a refund.

12. Refused and Undeliverable Packages

Orders returned because of an incorrect or incomplete address, refusal of delivery, failure to collect the parcel, unpaid customs charges, or unsuccessful delivery attempts may be refunded after the parcel is returned to us.

Shipping fees, customs charges, carrier fees, return-to-sender charges, and other costs incurred may be deducted from the refund where permitted by law.

13. Cancellations

Orders may only be canceled before they enter processing or shipment preparation.

Once an order has been processed, fulfilled, or transferred to the shipping carrier, cancellation may no longer be possible. The customer may need to receive the order and follow the standard return procedure.

Submitting a cancellation request does not guarantee that the order can be canceled.

14. Refunds for Lost Packages

A package is not considered lost solely because tracking has temporarily stopped updating.

When a shipment appears to be lost, we may open an investigation with the carrier. Refunds or replacements related to lost shipments will be considered after the carrier investigation and according to the circumstances of the order.

SE is not responsible for packages confirmed as delivered to the shipping address provided by the customer, except where required by law.

15. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before opening a chargeback or payment dispute. We will make reasonable efforts to review and resolve any concern relating to an order.

Opening a payment dispute while a return or refund request is under review may delay the resolution process.

This section does not limit any rights available to you under applicable law or through your payment provider.

16. Consumer Rights

This policy does not limit any mandatory rights you may have under the consumer protection laws applicable in your country, state, province, or territory.

Where local law provides a longer cancellation period, additional remedies, or other mandatory protections, those legal requirements will apply.

17. Contact Information

For questions about returns, exchanges, or refunds, contact:

SE
Operated by SE Food Marketing LLC
1401 Pennsylvania Ave, Suite 102
Wilmington, Delaware 19806
United States

Website: sebrand.us
Email: support@sebrand.us

Please note that the company address above is not automatically the authorized return address. Always contact us and obtain return instructions before sending a product.